Job Description

TRIAGE NURSE

CHARACTERISTICS OF WORK:

This position will provide high-quality customer service to patients.

EXPERIENCE / EDUCATIONAL REQUIREMENTS:

Education:

Graduate of accredited school of nursing

Certification / License Requirements:

Must possess a valid Alabama nursing license

Experience:

One-year clinical triage experience preferred

ESSENTIAL FUNCTIONS:

• Perform telephone triage for patients calling their provider with certain symptomology.
• Demonstrates the ability to use the nursing process to collect data. Requires interview/communication skills, critical thinking and problem-solving skills to level of licensure.
• Ability to work within protocols approved by the clinic to provide information to patients and consumers.
• Accepts inbound calls from patients, pharmacies, and other healthcare entities.
• Acts as a consumer advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources.
• Ability to follow medication refill protocols and act accordingly to those protocols.
• Performs excellent customer service and listens to caller’s concerns, promptly intervenes to solve problem to customer’s satisfaction, and communicates pertinent information to clinical staff and supervisors.
• Participates in care coordination activities & quality studies

SKILLS:

• Knowledge of telephone-based clinical assessment techniques.
• Skill in using electronic medical records to check patient history.
• Knowledge of appropriate at home health information for patients to follow per protocol until physician appointment

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Job Tags

Similar Jobs