Join to apply for the Senior Communications Manager role at Zoro.com Join to apply for the Senior Communications Manager role at Zoro.com Get AI-powered advice on this job and more exclusive features. Company Summary Zoro.com is a leading eCommerce platform offering nearly 15 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started! Company Summary Zoro.com is a leading eCommerce platform offering nearly 15 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started! Job Summary Zoro is seeking a strategic, creative, and action-oriented Senior Manager of Communications to build and lead our internal and external communications program. As a key partner to the President and leadership team, this individual will define Zoro’s voice - shaping how we engage team members, customers, suppliers, and the broader industry. This leader will design and execute a comprehensive communications strategy that supports Zoro’s growth, reinforces our unique culture, and keeps our customer at the center of every message. The role blends hands-on execution with high-level strategy, offering the opportunity to make an outsized impact in a fast-paced, entrepreneurial environment. This role will be based out of our Chicago HQ with an onsite requirement of 2 days a week. Key Responsibilities Define and lead Zoro’s communication strategy, including internal messaging, executive communications, external engagement, media relations, and brand storytelling. Serve as a trusted advisor to Zoro’s leadership team, helping cascade strategy and context through clear, transparent, and engaging communications. Create scalable communications processes and rhythms that align with Zoro’s culture, ensuring team members stay informed, connected, and inspired. Lead cross-functional coordination of all communications, ensuring alignment across functions, channels, and audiences. Champion customer-obsessed, culturally resonant messaging that reinforces Zoro’s values and strategic priorities. Drive external visibility through earned media, organic social, awards, thought leadership, and strategic partnerships. Identify potential reputational risks and support crisis communication planning and response as needed. Use data and insights to assess communication effectiveness and continuously improve impact. What We’re Looking For 7+ years of experience leading internal and external communications for high-growth or large-scale organizations, preferably in eCommerce, tech, or B2B environments. Proven ability to craft clear, compelling, and aligned messaging across diverse audiences. Experience supporting senior executives with strategic communications, messaging development, and high-impact storytelling. Strong business acumen and the ability to operate as a communications expert and strategic business partner. Exceptional writing, editing, and interpersonal communication skills. Experience building media relationships and managing public-facing narratives. Confidence and discretion in managing confidential, sensitive, or high-stakes communication needs. Track record of building and scaling communication programs and processes in dynamic, fast-paced settings. Demonstrated ability to collaborate cross-functionally and influence at all levels of an organization. Bias for action, intellectual curiosity, and a passion for culture-building and storytelling. Total Rewards Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive. In addition to competitive compensation, Zoro offers comprehensive benefits and perks including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing At least 18 paid time off days annually for full-time employees and 6 company holidays per year 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations Employee discounts and admission to various civic and cultural institutions around Chicago Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here. Illinois
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