Job Description

RN Call Center Triage Nurse On Site at Optum summary:

The RN Call Center Triage Nurse provides clinical nursing assessment and advice via telephone according to established protocols and nursing standards. They handle incoming patient calls, ensure accurate documentation, coordinate with healthcare providers, and contribute to improving care quality within the clinic. This role demands strong communication, multitasking, and organizational skills to deliver timely and effective patient support in a dynamic healthcare environment.

Explore opportunities at The Corvallis Clinic, part of the Optum family of businesses. For more than 75 years, our multi-specialty group has been committed to delivering exceptional care to our patients and fulfilling careers to our team members. As a leading clinic in Oregon's mid-Willamette Valley, we serve more than a quarter-million people with offices in Corvallis, Albany and Philomath. Join a team that empowers you from the start and values work-life balance, teamwork and trust. We offer comprehensive benefits and competitive pay. Elevate your career with us and discover the meaning behind Caring. Connecting. Growing together.

The RN Telephone Triage performs nursing functions according to the nursing process and as defined by the Oregon State Board of Nursing.

Primary Responsibilities:

• Participates and maintains a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within
• Must be available to provide nursing care according to the sequential steps of the nursing process: assessment, planning, intervention, implementation and evaluation
• Primarily responsible for handling incoming clinically related calls to the assigned department to ensure that patient needs are met. This may require protocol-driven responses
• Ensures smooth and efficient telephone communication by using proper telephone etiquette. Handles telephone calls appropriately, in a timely manner and offer assistance and reassurance to the caller. Advice given is done so under the direction and guidelines of the attending provider or per department protocol
• Demonstrates effective time management and organizational skills. Demonstrates accuracy, thoroughness and follow-through. Accurately and legibly documents concise, pertinent information (i.e. telephone message, EHR, etc.). Ensures patient care paperwork is processed and forwarded in a timely manner Balances the speed and quantity of work with quality; multi-task comfortably
• Works cooperatively with team members in order to accomplish work effectively and efficiently; helps create and maintain good working relationships; provides assistance and back-up with direct patient care as needed. Demonstrates effective conflict management skills
• Improves the quality of care through continuing education and self-evaluation of the effectiveness of care. This includes attendance/participation in most in-services/department meetings and remaining current on clinic/department policies and procedures
• Takes initiative to enhance practice management. Works with providers and clinical staff to improve the functioning and efficiency of the individual practice and/or hallway. Fosters innovation and change by demonstrating open-mindedness, being supportive of change and assisting with implementation and adapting in the changing needs of the department/clinic
• Participates in the orientation and training of new employees

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Graduate of an accredited school of registered nursing
• Current unencumbered State of Oregon license as a Registered Nurse

Preferred Qualifications:

• 1+ years of experience in an acute care hospital and/or in an individual provider's office or clinic setting
• Experience in appropriate specialty and/or telephone triage
• Evidence of working knowledge of the nursing process
• Knowledge of basic clinical skills to provide patient care
• Ability to work well with providers, clinical staff and patients
• Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 to $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Keywords:

telephone triage nurse, registered nurse, clinical assessment, patient care, nursing process, healthcare communication, documentation, protocol-driven nursing, call center nursing, healthcare teamwork

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