Job Description

Product Implementation Management Intern

We are seeking a motivated and detail-oriented Product Implementation Intern to join our team. This internship offers comprehensive exposure to the full implementation management lifecycle, including project planning, client coordination, and execution, within a dynamic and fast-paced environment. Working alongside experienced Implementation Managers, you will contribute to client-facing projects, assist in optimizing workflows, and support the successful delivery of our products.

As part of this role, you will gain hands-on experience managing real client implementation projects and develop practical skills in project planning, meeting facilitation, and cross-functional collaboration. You will also gain exposure to industry-leading tools, including Jira, Salesforce, and Smartsheet. With direct mentorship and feedback from senior team members, you will accelerate your professional growth and establish a clear career path toward roles such as Associate Implementation Manager and beyond.

Major Responsibilities:

• Assist in tracking project progress and compiling updates on key performance metrics
• Coordinate meetings with internal teams and clients; document minutes and follow up on action items
• Support day-to-day communication between project stakeholders to ensure alignment and transparency
• Facilitate cross-functional collaboration across departments such as Product, Engineering, and Customer Success
• Identify and escalate potential issues, risks, or delays to project leads
• Help manage and maintain project tools and platforms (e.g., Jira, Salesforce, Smartsheet)
• Participate in system setup, configuration validation, and basic quality assurance testing
• Contribute to process improvement initiatives and documentation updates

Education and Experience:

• Pursuing or recently completed a degree in Business, Project Management, Information Systems, or a related field
• 02 years of experience in product implementation, project coordination, or a related role (internship or coursework experience acceptable)
• Exposure to client-facing work, customer service, or team projects preferred but not required
• Strong interpersonal and relationship-building skills for engaging with clients and internal teams
• Clear and professional communication skills, both verbal and written, with the ability to actively listen, ask clarifying questions, and translate client needs into actionable steps
• Well-developed organizational skills to manage multiple tasks, deadlines, and priorities in dynamic environments
• Proactive problem-solving mindset with a focus on removing roadblocks and supporting project success
• Comfortable collaborating within teams and adapting to evolving project requirements
• Professional demeanor and customer service orientation in all client and team interactions

Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.

Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

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