Job Description

This is a remote position.

Earls Plumbing & Drain Cleaning is seeking a dynamic and customer-focused Live Chat Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service and support through online chat interactions. This role plays a crucial part in ensuring customer satisfaction and building strong relationships with our clients.

Responsibilities:

• Respond to customer inquiries and provide accurate information in a timely manner
  
• Assist customers with product selection, order processing, and issue resolution
  
• Proactively engage with customers to promote products and services
  
• Maintain a high level of professionalism and empathy in all interactions
  
• Collaborate with team members to improve overall customer experience
  

Qualifications:

• Excellent communication skills, both written and verbal
  
• Strong problem-solving abilities and attention to detail
  
• Previous customer service experience is preferred
  
• Ability to multitask and work in a fast-paced environment
  
• Proficiency in typing and navigating online chat platforms
  

If you are passionate about providing top-notch customer service and thrive in a team-oriented environment, we want to hear from you! Apply now to join our team as a Live Chat Agent at Earls Plumbing & Drain Cleaning.

Requirements

• Excellent communication skills, both written and verbal
  
• Strong problem-solving abilities and attention to detail
  
• Previous customer service experience is preferred
  
• Ability to multitask and work in a fast-paced environment
  
• Proficiency in typing and navigating online chat platforms
  

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