Job Description

Customer Service Support Intern

Movement Experiences Intern - Customer Service Support

Internship Dates: September - June 30, 2026

Internship Hours: 15-20 hours/week

Pay: $15.20/hour or State Min.

We're looking for an innovative, self-starting intern to join the Movement Experiences Team beginning September 2025. The ideal candidate can work independently, is hardworking and eager to learn. We will work with your college schedule!

We're a global network of passionate professionals excited to make a difference in the lives of Jewish teens. We are the Jewish community's largest and fastest-growing pluralistic platform for reaching and inspiring Jewish teens, built on nearly a century storied history. We support over 700 local, teen-led local chapters across more than 50 countries, at more than 100-weekend retreats during the school year and across a rapidly growing suite of global exchanges, campaigns, and movement initiatives all year-round. Our team is strong, agile, creative, and inclusive. We are fast-paced, high-energy and results-driven, and we enjoy working together just as much as we believe in the mission we are chasing together.

The Movement Experiences department comprises International Convention, BBYO Passport, Camp Leadership Programs, Jewish Enrichment, Teen Leadership, Wellness and Inclusion and is supported by the Customer Service Team. The department works with all aspects of BBYO.

You are a college-age student looking to grow your customer service and data management skills, excited about a role in customer service, process management, and troubleshooting technical issues as they arise. You find joy in building processes and systems, are detail-oriented, and are a go-getter. You are excited to research, problem-solve, and sort through the details when given a blank slate. You can work on multiple projects at the same time and are a self-starter and motivator.

What you'll get to do as our Intern:

• Strengthen communication skills by responding to families, teens, and staff on topics like registration, payments, and tech issues via email and support platforms.
• Build technical troubleshooting experience by assisting users with BBYO's registration systems and online tools.
• Enhance project support and research skills through special assignments that improve customer experience and internal processes.
• Gain exposure to nonprofit operations by supporting day-to-day tasks and collaborating with cross-functional teams.
• Learn CRM and data systems by entering and managing participant information in Salesforce and CampDoc.
• Support program logistics for BBYO Summer and International Convention by helping families' complete forms, confirm travel, and stay on track with deadlines.
• Develop adaptability and initiative by contributing to evolving team needs and participating in a dynamic, mission-driven environment.
• Other duties as assigned

Role Requirements:

• A creative and responsible self-starter who is comfortable working collaboratively and taking initiative
• Detail-oriented
• Proficient with Microsoft Office (Excel, Word, PowerPoint, and Outlook) and willing to learn new systems
• Strong data-entry skills required
• Availability to work a minimum of 15-20 hours/week -with option to work at BBYO's DC Hub (located in Washington DC one day a week)
• Unrestricted authorization to work in the U.S. without holding a visa or sponsorship
• Comfortable working in a virtual setting liaising with team members across U.S. time zones (east-coast location preferred)

We are committed to enhancing the Jewish experience, valuing diversity, providing equal opportunity and maintaining an environment free from discrimination or harassment. BBYO is an equal opportunity employer and is committed to the principle of equal employment opportunity by complying with all applicable laws which prohibit discrimination and harassment of any type in the workplace. Thus, BBYO strictly prohibits discrimination or harassment based on race, color, national origin, religion, age, sex, disability, genetic information, sexual orientation, protected veteran status or any other characteristic protected by law in all terms, conditions and privileges of employment, including without limitation, recruiting, hiring, assignment, compensation, promotion, training, wage and salary, benefits, discipline and termination.

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